Customers who wish to reschedule their appointments can do so on our myAT&T app or by visiting att.com. In those cases, our technicians will attempt to assist the customer without entering the home or business, where possible.

Been in close contact with someone confirmed positive for coronavirus or who has traveled through a high-risk country in the last 14 days.

Traveled to a high-risk Level 3 country in the last 14 days.

We've asked that our technicians not enter the home or business of any customer who has: To accomplish that balance, we’re providing our field technicians with new policies and procedures so they feel comfortable serving customers at their businesses and in their homes, while delivering on our commitment to service.įor that reason, our technicians will contact customers prior to arriving for scheduled appointments to ask questions concerning health and travel.

Take care of themselves by eating well, washing their hands frequently, staying hydrated and well-rested, and quickly reporting if they are not feeling wellĪnd while the mission of our field technicians is essential to keeping our customers connected during this time, we also recognize that there is a balance between providing service and keeping our technicians safe.Pay extra attention to sanitizing common areas.Wipe down all displays and hard surfaces multiple times a day.Disinfect their workspace after every customer interaction.

Our front-line employees across the nation – including retail employees, Ready to Go, Cricket Wireless, field technicians and others – continue to take your health seriously, which is why we ask them to: We’re also encouraging employees who may not feel well to avoid coming to work or interacting with customers. This includes stocking up on hand sanitizer and disinfecting spray and wipes, increased cleaning and sanitizing for all company-operated stores with an added focus on locations in affected areas. We’re asking our employees in customer-facing roles or those that require onsite presence to take appropriate preventive measures – whether they are in our stores, call centers, our customers’ homes or businesses. The health and safety of our customers and employees are top priorities for AT&T, which is why we want to let you know what we’re doing to respond to COVID-19. What we do is critical to connecting millions of people and companies around the world to friends, family, colleagues, customers and communities. The details of the Commission’s Orders may be found on the Louisiana Public Service Commission website. In accordance with Louisiana Public Service Commission Special Orders 43-2020 and 44-2020, the Company alerts its customers to the following effective as of July 16, 2020: (1) the Commission has terminated the temporary prohibition on service disconnections, meaning your service may now be discontinued for failing to pay your bill (2) all customers with an outstanding principal balance have an obligation to pay the outstanding balance and (3) AT&T is offering payment plans to delinquent customers to allow the payment of outstanding balances – please contact AT&T to set up a plan at 80.

The Louisiana Public Service Commission passed two Special Orders addressing utility companies’ ability to disconnect service during the COVID-19 pandemic, including topics such as Customer Notifications Late Fees, Penalties and Interest and Customer Payment Plans. Disconnection suspension protection for wireless services was lifted by the Hawaii Public Utilities Commission in January 1, 2021. Please contact AT&T at the telephone number on your billing statement if you would like to learn more about payment plans. AT&T offers payment plans to customers with outstanding balances. Get all the details on the State of Hawaii’s Public Utility Commission website. Disconnection suspension protection will be lifted effective June 1, 2021. The Hawaii Public Utilities Commission passed an order addressing utility companies’ ability to terminate residential wireline service. See Washington Governor’s Proclamation for more details. In Washington State, utility companies, such as wireline service providers, must waive late payment fees and not disconnect residential wireline customers. The District of Columbia has passed legislation addressing companies’ ability to terminate or disconnect wireline telephone service during a Public Health Emergency as well as establishing conditions and requirements applicable to telecommunication providers’ payment plans for eligible customers.

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